Refund policy

At Creating Moments Travel Store, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

Returns We accept returns within 30 days of delivery. Items must be unused, in their original condition, and in original packaging. To initiate a return, please contact us with your order number and reason for return.

Non-Returnable Items The following items cannot be returned:

• Travel-sized personal care and grooming products (once opened)
• Swimwear and undergarments (for hygiene reasons)
• Final sale or clearance items

Refunds Once your return is received and inspected, we'll notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–10 business days.

Exchanges We replace items that are defective or damaged. If you need an exchange, contact us with photos of the damaged item and we'll make it right.

Shipping Costs Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

Questions? Reach out to us — we're committed to making every Creating Moments experience a great one.